Our policy lasts 14 days. If 14 days have gone by since receiving the item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you remove the hangtag, unfortunately we can not take the product back.
To complete your return, we require the original waybill to be included in the package.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after receiving the item
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Items with a 50% discount or more can not be refunded.
We can only accept returns of custom made garments if the items are defective, damaged, or the size is not suitable due to our error.
Exchanges (if applicable)
We replace items if they are defective, damaged, or the size is not suitable. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Garden Studio, Paulay Ede utca 18, Budapest, 1061, Hungary.
To return your product, first you should send us an email at firstname.lastname@example.org and after we have agreed, mail your product to: The Garden Studio, Paulay Ede utca 18, Budapest, 1061, Hungary.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.